Once a sale is made and payment completed, the item(s) you ordered are considered to be in process. Once an order is in process, it can be cancelled but there may be restocking fees, handling fees, shipping fees, and other fees that may be applied to a cancelled order. Orders for items such as liners, covers etc cannot be returned. Custom orders may not be returned as they are ordered specially for you and cannot be resold to another customer. Items such as liners, pool kits, or any other special order merchandise may not be returned. If you choose to return an item or refuse delivery on an item, you will be responsible for the shipping incurred by us to send the products to you, as well as the shipping to send the goods back to us or our suppliers. You will also be subject to a 25% restocking fee on allowable returned items. All items MUST be in new condition with all proper packing material and paperwork shipped back to us. If the goods cannot be sold in NEW CONDITION, a refund will not be issued and goods will be rejected, or available for you to pick up and ship back to yourself.
Be sure that the item you are ordering is what you want and the size, color, shape, design, etc is exactly what you are looking for. If you are not sure, please ask us for any additional information prior to purchase. Returning an item can become costly and the credit card company will refer to this page as a reference that you understand this information, and accept these terms and conditions posted on the checkout screen. The credit card company will not be able to dispute the transaction if you simply decide to return the goods, or refuse delivery. The above fees would still apply with no recourse How to properly receive your goods Please read the below information as you need to understand your rights as a consumer and what you need to do at delivery. READ THE PAPERS YOU ARE SIGNING. It clearly states your rights and what you are signing. Be sure to note ANY exceptions on the BILL OF LADING prior to signing If you receive missing or damaged merchandise, you need to notify the carrier upon receiving the order. Note on the freight bill the problem you encountered. You will need to contact us right away at firstname.lastname@example.org so we can get your missing or damaged parts shipped to you immediately. Damaged items need to be sent back and refused in order to get proper replacement for no charge FAILURE TO CHECK YOUR PRODUCTS FOR DAMAGE AT DELIVERY WILL RESULT IN YOUR PAYING FOR MISSING OR DAMAGED ITEMS. YOU MUST CHECK THE GOODS COMPLETELY BEFORE SIGNING ANY PAPERWORK. READ THE PAPERWORK YOU ARE SIGNING FROM THE DRIVER. IT CLEARLY STATES YOU ARE SIGNING THAT THE GOODS ARE IN PERFECT CONDITION UNLESS OTHERWISE NOTED. CLEARLY INDICATE WHAT IS WRONG WITH THE GOODS ON THE BILL OF LADING> If you did not sign your Bill of Lading as damaged, we will have no resource except to file a claim and see if the freight line will pay for it. If they pay the claim, we can send you the parts. If not, you will have to pay for the parts, or try to get your own claim filed. We are only responsible for goods if we have a signed copy of the BOL from you indicating the goods are damaged, with a detailed description of the problem. You have 48 hours to check the goods and file your own concealed damage claim. Companies do not always pay on concealed damage so you should fully check the entire order upon delivery Wrong Order - Our Mistake If you placed an order and we made the mistake of shipping out the wrong goods, we will be responsible for the fees involved in the pickup of the goods. Wrong order does not include substitutions for a better quality item or slight variances in colors, etc. This is for completely incorrect items Wrong Order - Customer Mistake If the order was a mistake on your part, you will need to pay for shipping back to us as well as be subject to a possible 25% restocking fee and the shipping we incurred to get it to you. There may be other handling fees as well. You are responsible for your own mistakes on any order. If you place an order over the phone, you are responsible for the order as we can only order what you tell us. Please place your order online to be sure you are ordering the correct items. An email is sent to you with your ordered items. Confirm this information as soon as you order your goods to make sure its 100% correct PRIOR to shipping. If the original shipment received free shipping the credit will be issued minus the actual shipping charges paid by us. Payment I agree that we will pay our credit card transactions, etc according to our card holder agreement. I further agree and understand that I may not file a chargeback for any reason except a case of a fraudulent transaction that I did not make. Agreeing to purchase goods from www.apluspoolparts.com will waive my rights to a chargeback against Aplus Pool Parts . Any fees associated with collecting unpaid funds, goods, fees, or services will be charged to the customer at the fullest extent available under law. If an account falls into collections, the standard collection fee is 30% of the total invoice plus any other applicable fees Refunds All orders are processed and charged to you in US Dollars. Any credits, refunds, exchanges, etc will be refunded back to you in US Dollars only. We are not responsible for any conversion rate outside of the US Dollar. We do not convert any currency for you to make a purchase nor do we collect funds from you in a currency other than the US Dollar. Delivery See above: How to properly receive your goods. Delivery is curbside only. You will need to arrange to bring the products into your home or yard. The freight line on large orders is only allowed to deliver to your curb. You will need to inspect all goods prior to signing for the merchandise to assure there are no damaged or missing parts.In the event of freight damage, replacement parts can be sent out to solve most issues with your items. We would need to ensure the freight bill was signed as damaged and would require you to send pictures of the damaged items to us in email or regular mail. Upon receiving pictures, we can start the process to solve your issues. Parts can only be sent out if you signed as damaged, or we have a paid freight claim from the carrier.
We strive to have 100% customer satisfaction and realize that problems can occur with merchandise during shipping. Please advise the driver of any problems before you sign and get all problems in writing signed by you and the driver. With proper documentation, we can all get what we want in the end; A happy homeowner with a pool, and summers full of fun and enjoyment.
Items shipped are inspected and are free from defects. Any damage done after the items are shipped is not the responsibility of the shipper. Damage that occurred to a shipment will be the fault of the carrier. Any damage must be reported so Aplus Pool Parts can help with any loss or delay in shipment. Inspect all goods and items before signing; damage occurs less that 1% of all merchandise shipped from Aplus Pool Parts . After receipt of your order. Aplus Pool Parts will process your items and ship within two business day, (approx. 48 hours). All our items are not in stock at all times in our warehouse, there are times when it may take a few days to replace stock on high demand items. If we find that an item is not in stock, you have our promise that we will ship your order as quickly as possible, out of stock items usually ship within 7-14 business days. All sales are final unless given prior approval by . No returns on special orders, sale items or items that ship free. Aplus Pool Parts cannot be held responsible for delays in shipping after it leaves the warehouse.
All returns must have prior approval from Aplus Pool Parts , returns must be accompanied by an RMA number that is marked clearly on the outside of the shipping package, not on the item. A returned item must be in its original package, unopened and in unused condition. All merchandise listed on this web site is new and "as is", we cannot be held liable for any parts being broken by the purchaser to be harmful or injuring to others.
Aplus Pool Parts shall add 9.75% sales tax for orders delivered to any address in the state of Tennessee. All orders shipped to any another state, each customer shall be responsible for all sales taxes, or any other tax charge by that state.